Alexa and Echo both are the product of Amazon, where Alexa is a virtual assistant and Echo is a smart speaker device. Both Alexa and Echo are essential if you want to use any one them. But when these two are together they work very efficiently and perform some specific commands given by the user.
Alexa and Echo have become very popular in recent years due to its amazing features. It works with Thermostat, smart home appliances, and other smart devices. With this, you can make your daily schedule, listen to sports, set reminders and much more tasks.
In spite of all these amazing features, Alexa and Amazon Echo users face some common glitches. Echo Alexa not responding is one of those common issues. You can solve this issue by guidelines of experts. So read this article and you will be able to solve this issue.
Troubleshooting Steps to Fix “Alexa not responding on Amazon Echo” Problem:
Let’s discuss the troubleshooting techniques by which you will be able to solve this issue:
1. Check for the Amazon Echo is connected to the power supply or not. If not, then plug it in with the power supply.
2. Check for the Wi-Fi networks. Ensure that you have a good internet connection.
3. Check the proper connection between Alexa and Amazon Echo.
a. Plug in the Echo dot with power supply and install Amazon Alexa on your mobile phone. If you are an Android user, get Alexa from Play Store and if you are an iOS user get Alexa from App Store.
b. Then open the Alexa app and tap on MY device. You will see the list of Amazon Echo devices, tap on your Echo device to connect it with Alexa.
c. When the connection is done, wait for a few seconds and the Alexa will greet you by saying “Welcome” through Echo device.
d. If you are unable to hear Alexa through Echo. Make sure you put the Echo in a quiet place.
e. Then try to talk with Alexa and you will hear her voice.
You shouldn’t face Echo Alexa not responding issue anymore but if you are still facing this issue reach out to Echo Alexa customer service. The expert’s team available on this number will help you.