The Amazon Fire Stick Remote allows you to interact with the Fire Stick connected to your TV via a Bluetooth signal. It has several features that make it easy for you to browse videos, choose songs or search for your favorite TV show. It can be quite an annoyance if the remote does not work because then you will not be able to use your Fire Stick. But there is no need to worry, you can always call the Amazon Fire Stick support number and ask for technical assistance. You can also go through the troubleshooting steps below to fix the issue.
Solution #1: Fire Stick Remote Batteries
If your Amazon Fire Stick Remote is not working in all probability it is because of the batteries. Amazon Remote uses more power as compared to other conventional remotes. It is recommended to check your remote batteries at least once in two months, depending on use. You should also be careful to use alkaline batteries made by a reputed manufacturer as they last longer.
Solution #2: Pairing the Fire Stick Remote
The remote may not be working because it is not paired properly. The out of the box remote is very often already pre-paired with the Amazon FireStick device. If not you will have to pair it manually. Connect the Amazon Fire Stick into your TV and switch them on. Press the ‘Home’ button on the remote for 10 seconds and the devices will pair. Note that the Firestick can only be connected to 7 Bluetooth devices and not more.
Solution #3: Fire Stick Remote Compatibility Issue
You may come across an Amazon FireStick remote that is cheaper than the official and original remote sold on the Amazon website. It is also possible that you will see another company selling a similar remote that is advertised as being compatible with Amazon Fire Stick. You should be careful when purchasing these types of products as they could be fake and will not be compatible with your Fire Stick.
Solution #4: Fire Stick Remote Damaged
If you replace the batteries and the remote still does not work then you must consider the possibility that the remote is damaged. If that is the case then your only option is to go in for a replacement remote. Once again in order to be certain of the quality, you should only buy Amazon products from a certified seller. While replacing your remote you can also do a little research on the different features available so that you know what suits you.
Solution #5: Amazon Fire TV Remote App
Even if the remote does not work you can still control the Fire Stick through the Amazon Fire TV Remote App. The app is available for both Android and iOS and allows you to interact with the TV just like a physical remote. The only thing you need to do is to connect your smartphone and your Fire Stick to the same Wi-Fi network.
Solution #6. General Solutions
- Make sure you are not standing too far away from the TV when trying to use the remote, otherwise the remote will go out of range.
- Do not keep the remote inside a cabinet or it may interrupt the Bluetooth signal. Although it is not mandatory it helps if the remote is within 10 feet of the Amazon Fire Stick Device.
- Avoid keeping too many electrical devices near the Amazon Fire Stick they may interfere with the signal from the remote.
If you have any other issues with the remote you can call the Amazon Echo tech support number which is available 24 X 7.